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Pixma 870 problem printing keep getting "printer is offline" have a wireless network



Hi, drt!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

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Thanks and have a great day!

I am using XP Pro - printer works fine when used with USB for some reason the desktop that is conected thru the modem/router can not get it to print - keep getting printer is offline msg.smae with laptop.

Hello drt,


Please go through the wireless troubleshooting steps HERE to get the printer back online.

Also, feel free to contact Technical Support if you need further assistance.

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