Pima pro 100 queue says no internet connection after moving printer. Wifi connected looks fine

[mlevick]

My printer shows it is connected I reconnected after moving it. I have another canon on the same wifi network which prints fine. The 100 queue says no internet connection. 

[Crista]

Hi mlevick!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

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Thanks!

[mlevick]

I am on Macbook Pro 10.10.3 Yosemite.  I also have a Canon 5400 under the Pro 100, it immediately located the network. For some reason I have always had a network problem with the 100. 

[Michael]

Hello.

Try moving the printer closer to your router.  Then delete the printer from the Print queue in System Preferences and add the printer again.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

If the issue persists, find more help at Contact Us.

[mlevick]

Thanks, I will delete and re- add printer. The router is very close so I do now t think that is the problem.