My MG 6420

[Hkouns30]

I can not keep my printer conneted. EVERY time I try to print after my printer has been in power saving mode I have to Delete the printer on my Mac, then power it off, restart it, then add the printer again. It does not stay connected on my iphone either. This makes it very difficult to use or Air Print. Any help would be appriciated 

[Jason]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone the version of Mac you are using (ex. 10.8, 10.9, 10.10).

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[Hkouns30]

It's the MacBook 12 inch 2015
Yosemite OSX

[Patrick]

Hi Hkouns30,

Please try the wireless troubleshooter:

http://downloads.canon.com/html/wireless/modules/13alw-ww/13alw-sts-ww-0010-001/13alw-sts-ww-0010-00...