MX 922 The printer could not be detected on the network

[raj471]

All are connected lan settings show active and IP address is listed but still cannot connect. Its frustrating following all the settings now. Please help/advise. Thanks

[Crista]

Hi raj471! 

Thanks for posting in the Canon Forums! 

To have a better understanding of your issue, please let everyone know what operating system you are using. 
 
If this is a time-sensitive matter, our US-based technical support team can help HERE

Thanks!

[raj471]

Windows 10

[shadowsports]

Greetings,

Printer:

IP Address?

SM?

Gateway?

Computer

IP Address?

SM?

Gateway?

Can you ping the printer?

Can you log into its webserver?