MP Navigator errors on Wireless PIXMA MX 870 Printer

[rvanderberry]

MP Navigator does not recognize PIXMA MX 870 for scanning function. Printer set up for wireless operation. Printing works fine, but when MP Navigator scanning is tried, I receive the following: Internal Error Code:3,202,19 Scan Gear. I have new Windows 10 operating system. Have downloaded the MP Navigator update for Windows 10, but keep getting the error message. Any thoughts?

[Patrick]

Hi rvanderberry,

Please make sure that the unit is selected correctly in MP Navigator.  Please open MP Navigator and click on the Preferences button.  The PIXMA MX870 that should be selected is the network attached, not the USB attached.  The network PIXMA MX870 will be named PIXMA MX870 (xxx) with the mac address of the unit in parenthesis.

Also, please make sure that the scanner is selected in the Canon IJ Scan Utility.  To do this, please follow these steps:

 1.  Click on the Windows Start button and All Apps.

 2.  Click on Canon IJ Network Utility.

 3.  Click on Canon IJ Scan Utility.

 4.  Make sure there is a checkmark next to the PIXMA MX870.

Once both have been completed, attempt to scan.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI