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MG 5320 can't find correct MAC address for access point

ragtopman87
Apprentice

Apparently, the storm front running through the midwest knocked out our power briefly, and now our printer will not reset the LAN for wireless printing (which it did just fine yesterday.) 

Have been through all the troubleshooting - powered down and unplugged router, powered down and disconnected printer multiple times, did an LAN setup on the printer, but it cannot find the correct MAC address - literally, off by one digit and it apparently cannot be edited.

Can't help but think that if the MAC address would align with the one from the network, we would be golden. But there is no way to manually enter or edit, at least not that I can find. Any ideas before this POS goes in the trash?

1 REPLY 1

Kristoff
Rising Star

Thanks for letting us know what Canon product you've got. The MG5320 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

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