MAXIFY MB2020 on network but computer doesn't see it

[nicci1]

I have been successful connecting my printer to the wireless network but I cannot get it added to my computer.  I've been working at it for hours!  I've installed new driver, updated the printer and still cannot get it to connect.  Can anybody please help me??

[Danny]

Thanks for joining the conversation, nicci1!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[normadel]

How do you know it is successfully added to your network? Have you checked its IP address to see if it is a valid one for your network? Meaning.....does the subnet (first three numbers of its address) match the router's?