How Could a Driver Update Disable my All-in-One TS7100?

[JRSpensley]

About 5 weeks ago, a driver update using my Windows 10 laptop was applied. All at once the Copier (connected to the computer or not) scanned a document but didn't print a copy. Instead, an error message said to insert paper in the rear paper loader and close the door. That didn't work.

However, the Scanner could create a document, store it on the PC and Word could print it.  Just installed a new driver but didn't test it using the Copier. Anyone else have the problem?  I am not sure what the 7100 mechanical controller problen will go away, so if you fixed yours, let me know, please?

[Ron]

Hello JRSpensley.  Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. A model TS7100 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.