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Canon Pixma MX922 will respoond to one computer on home network but not to my computer

conand19
Apprentice

The title pretty much says it all.  We have two computers on a home network.  The Pixma used to respond to both.  Now it responds to one computer, but not to the other.  It gets a message saying the printer is not responding.  It's not a cable problem because it responds to one computer on the network.  Help, please.

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Check to make sure that the computer is connected to the same network as the printer.  It is likely that it is on a different network.

 

Also, if you use a VPN, disconnect from the VPN to remain on your local network in order to access the printer.

 

If additional assistance is needed, find more help at Contact Us.

 

 

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