Canon MG6821

[lvbassist]

We have a Canon MG6821 multifunction printer.....

When trying to scan something, the printer is connected wireless, I get this message, "An error occurred while communicating with the scanner."

I have tried to research this, but, the attempts produce the same message.

How do I get this printer to connect to all functions, wirelessly, with our computer?

We use an iMac, 21.5 inch, masOS Sierra........

Thanks in advance....

[Stephen]

Hi lvbassist!

Thank you for reaching out to us! 

You'll want to make sure you're using the most up-to-date software from our site. You can find the downloads HERE. 

If you get stuck, or need help with setting up the software, our US-based support team can be reached by phone during the week, or anytime by email. The contact information is at the same link above. 

[lvbassist]

Thanks for your reply.

Unfortunately, the same problem exists....

When I have time, I will call support.

Thank you.