Canon MG4240 Error Code: 5,156,61

[dinesh8438]

Hi, 

I am having trouble printing or scanning wirelessly using my windows 10 laptop. I have downloaded cannon quick menu and whenever I am trying to print or scan through my laptop wirelessly it gives me Error Code: 5,156,61 message. 

I can print and scan with a USB wire without any issues.

I can print and scan using my android mobile phone using the canon print app.

Yes, I am using the same wifi connection for my printer, mobile, and laptop.

I have free Avira antivirus installed on my laptop.

[Abel]

Hi,dinesh8438!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!