cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot install drivers, printer stuck offline.

yeahokayman
Apprentice

Hey there,

 

Recently received a Canon PIXMA MX922 and tried connecting it to the laptop I am currently using.

 

An Acer Aspire 3810TZ running Windows Vista Home x64.

 

First the printer was stuck offline and then after deleting the printer, I was unable to install the drivers. Stuck on Cleaning Up Shortcuts before ultimately failing.

 

Appreciate any feedback. Thanks.

1 REPLY 1

Stephen
Moderator
Moderator

Hi yeahokayman!

 

Thanks for reaching out to Canon USA, we're happy to help!

 

We first recommend ensuring you're installing the most recent software and drivers from our site (not your disc). You'll find the software and drivers HERE.

 

If you've done this, and you're still having problems, you'll want to reach out to support for one-on-one assistance. Support in the US can be reached by phone at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET). 

 

Outside of the US, you'll want to click HERE and select your country/region to find your support options.

 

We hope this helps!

Announcements
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM