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Powershot SX50 “busy” message when in Playback


Hello all, I picked up my old Canon Powershot SX50 but have been running into issues. It can take photos and store them but runs into issues when viewing the images.

When in Playback mode, I cannot use the scroll wheel to look through images, cannot index them, and cannot delete them. When I do so, the screen says it is “busy”. I can click through them individually and zoom in and out with no issues. What could be happening here and how do I fix it?


I have tried the “reset all” option, taking out the battery and memory card, putting in a new SD card and attempting to delete a photo. Thanks!



Thanks for letting us know what Canon product you've got. The PowerShot SX50 HS is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

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