I have a virtually unused PowerShot S-50 camera that I had hoped to be able to let my grandchildren

[kmklein]

I have a virtually unused PowerShot S-50 camera that I had hoped to be able to let my grandchildren use. It is unused because it was purchased while an older S-40 was being repaired, but shortly thereafter, I purchased an SD850 IS owing to smaller footprint. Yesterday I recharged the battery for the S-50, and the camera started without problems. Unfortunately the CCD sensor does not seem to be working. All menus show on the screen, but images do not show on the LED screen, either before or after snapping a picture. I recently reloaded the latest firmware, but the image still does not appear. Is it possible to replace the CCD sensor? Any suggestions you have will be appreciated.

[Mykolas]

Hi kmklein!

Your post is much appreciated!

Due to its age, the PowerShot S50 model is no longer in service.  Replacement parts are no longer available and it cannot be repaired by our Factory Service Center.  However, you do participate in the Canon Loyalty Program instead.  The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping.  The original non-functioning camera would then be returned to Canon USA for recycling.

If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight.  Let them know you have been working with online support and the Canon Loyalty Program was offered.  Be sure to have your serial number for your camera at the time of your call.

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