I am having trouble with the Canon Image browser ex.l

[pagan]

i am having trouble with the canon image browser ex.After sevearl downloads i eventually got past the 80% mark.it is now downloaded.however as soon as I click on it it opens up and then a message comnes upm saying that there is a problem and windows is searching for the problem.it then closes the oprogramme down..Any help would be appreciated 

[John_]

I am having the same problem and have contacted Canon, they've answered me several times with things to try but nothing they've told me to try helps. It looks like they are going shrug, scratch their heads soon and  pass the buck to Microsoft or HP my comp make .

I have a Windows 8.1 OS, 64 bit comp.