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Cant connect phone to. Camera

MO1
Apprentice

Ive. Been using. The canon app for. Years, now suddenly it doesn't work. 

I reset everything, load the app again, and reboot my phone, bit nothing, the WiFi is the same, on both chosen, i do step by step... But i cant get my phone to register the camera

 

3 REPLIES 3

Stephen
Moderator
Moderator

Hello.

We'll need more info to be able to offer you the help you need.

1. Which camera are you using?
2. Which mobile device are you using, and what version of iOS or Android does it have on it?

If there are any other details you think might be helpful at all, please include them! 

Thank you!

Canon powershot SX430IS 

PHONE 

HUAWEI P30lite

EMU version 12.0.0

 

Thanks for the updated information!

We're Canon USA.

That camera was never sold in the US, and Huawei products are banned here.

This means Community members are welcome to chime in to offer assistance, but Canon USA cannot help. If you're outside the US and need help, we recommend contacting Canon in your country or region by visiting https://global.canon/en/support  

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