Thank you for posting!
If this is a time sensitive-matter, additional support options are available at Contact Us.
I'm having the same problem with my Powershot SX200 IS.
I'm just pulling files off of the SD card, I'm not editing or using a program to view them.
I'm working on a HP using the operating system Microsoft Windows 7 Home Premium.
I also have an issue. when trying to veiw videos taken with the camera I get an incompatible jpeg message. All I can figure out is that while veiwing in my laptop or tv the format was changed in order to veiw it. Does anyone know how or if I can restore it to the canon format?
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM