11-30-2017 12:56 PM
Hi I have a PowerShot SX610 HS and a Macbook Pro running Yosemite 10.10.5. I'd like to use the WiFi on my camera, and downloaded the software from the canon site. However when I go to open the drive and start the install, it says "Extracting files" and then nothing happens.
Please advise, thanks.
11-30-2017 01:18 PM
Hi portapedabike!
Thanks for reaching out, we're happy to help! If you've downloaded the most current software for your OS from THIS LINK, then you'll want to reach out to our US-based team for one-on-one troubleshooting. Tech support is available from 10am to 10pm (ET) weekdays at 1-800-OK-CANON (800-652-2666).
Support from Canon USA is always free and right here in the US.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.