Camera Connect doesn't recognize ipad

[charleyhorse]

I've followed the directions, started Camera Connect on my iPad, then cranked up the wifi on my G16. However, the process hangs there, with a message from the Camera Connect telling me to start the application on my G16 - which is already running.

Any hints as to how I can fix this? I'm going to Europe in 2 weeks for a month's vacation and need to fix this.. Thanks.

Charley

[Jason]

Hi charleyhorse!

Our forum is designed for Canon owners to share solutions amongst each other. While our community members are welcome to chime in, if this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We hope this helps!

[Janekong]

Why not move your videos to computer firstly, then import to Canon?

[Mykolas]

I recommend starting the connection process over by doing the following:

1. Press the PLAYBACK button, then press the WI-FI button next to the MENU button to open the Wi-Fi menu.
2. Choose to connect to a smartphone.
3. Select [Add a Device]. An SSID for the camera will now be displayed on the screen.  Please make note of it.
4. On your iPad, open the Wi-Fi connections screen.  There should be a network listed with an SSID matching the one for the camera.  Connect to it.
5. Start Camera Connect App on your iPad.  You will need to register a nickname for your iPad.  When you do, your camera should detect the iPad and the connection screen will be displayed on the camera.
6. Choose to connect to the iPad.