imageRUNNER ADVANCE C5560i II - mac

[ccreedon]

We have had ongoing issues here printing to an Imagerunner Advance C5560i II from mac computers.

Previously we could get some functionality with certain driver selections, but never full control/visibility to the printer's functions and status.

This seemingly new software:

iPR_Svr_E9000_PS_V1.04_FD7.0_Mac.zip

Seems to resolve most of those issues and one can now use many of the printer's features.

However, with this driver/software package every print job now includes a cover page. We have searched high and low in every place we can think of and can not find any place where this cover page is selected/enabled, so have not found a way to disable/de-select it.

How to disable this (wasteful) cover page and further us along on our journey to printing nirvana?

Thanks,

-neil

[shadowsports]

Greetings,

Image runner products are supported by Canon's Dealer Network.  Please see below.

Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

I suspect a servicing dealer will be able to help you resolve this problem.