i-SENSYS MF655Cdw does not work using USB cable

[Mustafa2005]

Hi community
I have canon i-SENSYS MF655Cdw,
I download driver from canon company website, after installing it the wifi work but not work by cable,
I change win 11 to win 10 and change cable it same results.
the driver appears as Canon Generic Plus PCL6 V240 put not working using cable
below the website I use it:
i-SENSYS MF655Cdw - Canon Europe

Thank you for help 

[jopet23320]

Hello!

You're facing a common issue where your Canon i-SENSYS MF655Cdw works wirelessly but not via cable, even after changing OS and cables. This usually points to incorrect port configuration, IP address issues, or firewall blocking on your Windows PC. Crucially, on the printer's control panel, verify "Wired LAN" is enabled and prioritize Ethernet, noting its IP. Then, completely uninstall all Canon drivers from your PC, restart, and reinstall the "Full Driver & Software Package" from Canon's official website, explicitly selecting "Network Connection" during setup.

[Mustafa2005]

I download driver from Canon's official website; it works wireless, I need USB cable because appear message "connect the computer" when I press scan in small screen in printer.

[Mustafa2005]

how can I chat with real persons better than virtual, and now we have many social media communications.

[Stephen]

Welcome to the Canon Community, and thank you for your post!

This forum is hosted and moderated by Canon USA, and we can only provide support for products that were made for and sold in the United States.

Your product is not sold or supported by Canon USA.

If you live outside the U.S., please click here to find support in your country or region.

You’re always welcome to talk about Canon products from anywhere in the world, but please know that Canon USA cannot offer direct support for international models.