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canon mf4720w scanner not working on windows 10

hanurabi
New Contributor

i've updated to the latest windows 10 driver. printer is working fine but the scanner is not. the mf toolbox doesn't recognize the driver... 

3 REPLIES 3

cmundale
New Contributor

mf4890dw exact same thing is happening.

OK, after reading about people having the same problem after upgrading to Windows 8.1, it appears all you have to do is uninstall the Toolbox and drivers, re-install them, and after rebooting the computer everything seems to be working again.

FRANCO
New Contributor

I am using the multifunction I-Sensys MF 4500d and it also does not scan.. but it prints....

 

I am using windows 10 professional 64 bit .

 

Please fix the driver asap.

 

Regrads

 

Dr Franco Alberts

Alb Software (Pty) Ltd

Founder and Director Research and Development

P.O. Box 6

Randburg

Gauteng

SouthAfrica

2125