Hi volfan58,
I would ike to have you print a nozzle check pattern from the printer to see if the inkjet nozzles are dispensing the ink correctly. To do this, please follow the steps located at the link below:
Printing the Nozzle Check Pattern
If all of the inks did not print correctly, we recommend performing at least one cleaning and two deep cleanings on the printer to try and resolve the issue. To do this, please follow the steps located at the link below:
Performing Print Head Cleanings
If the ink still does not print, the printer may require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
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