Maxify MB5420 Printer "Sending Fax" error

[Jeanahackel]

Our Maxify MB5420 Printer has a "Sending Fax" message and no matter if we shutdown all the computers to erase the message or unplug the printer and unhook from the telephone routers, the message returns as soon as we plug it back in. We can also, not force a shut down. What can we do to erase this message and get back to printing?

[Patrick]

Hi Jeanahackel,

Reinstalling the driver will resolve this issue.  To do this, please disconnect the USB cable if you are using one and then follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon MB5400 series and left click on Remove device.  Repeat until all MB5400's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "Canon MB5400 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/small-office-home-office-...

 2.  Click the Select button next to "MB5400 series MP Drivers Ver.1.02 (Windows)".

 3.  Click the Download button.  The drivers will download.

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 5.  Double click "m68n-win-mb5400-1_02-ea34_2.exe" to begin the installation.

 6.  Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.  Please repeat this process on each computer.

[fourolives]

Hi, What are the detailed directions for a mac computer?  I have uninstalled my old canon software and downloaded the most current full package, and the most recent driver and I am still getting the "sending fax" error.

[fourolives]

Hi, What is the detailed directions for a mac computer.  I have uninstalled my old canon software and downloaded the most current full package, and the most recent driver and I am still getting the "sending fax" error.