12-16-2022 04:35 PM
I am terrified I already destroyed my new printer. I was printing labels-which I thought were ok for this printer. The first page did beautifully but the second page jammed. Now, it's printing crazy. (I cut off part of the picture b/c it's people's addresses.) This is on regular paper for the 3rd time printing it. Oh my gosh. What did I do and how can I fix it? Please help!
12-16-2022 08:57 PM
Try removing the toner cartridge and look to see if there is any visible toner buildup. if the printer has any maintenance functions, try running them and see if they make a difference.
01-11-2023 10:21 AM
Thank you for your advice-it was the issue-but I guess the cartridge got damaged bc after I cleaned it-it basically was covered again. 😞
01-11-2023 10:20 AM
It did have a ton of ink on it-I cleaned it all off and when I printed-it got covered in ink again. UGH. I guess I'm ordering a new toner cartridge. Boo.
01-11-2023 10:56 AM
Let us know if the cartridge replacement resolves the trouble. 🙂
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 22.214.171.124
PowerShot SX420 IS - Version 126.96.36.199
PowerShot 620 HS - Version 188.8.131.52
PowerShot SX720 HS - Version 184.108.40.206
PowerShot G1X Mark III - Version 220.127.116.11
PowerShot G7X Mark II - Version 18.104.22.168
PowerShot G9X Mark II - Version 22.214.171.124
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.