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Ink rubbing off printed pages LBP632CDW

lorimcdonald
Apprentice

I have a new LBP632CDW laser printer and the ink is cracking when I fold a page and rubbing off onto my fingers. I have set the paper to heavy weight as I read to do in some posts online, but that did not help me. Ideas?

1 REPLY 1

normadel
Authority
Authority

What exactly is the paper you are using? is it a laser-compatible paper? Is it heavier than what Canon says is compatible?  Is it the paper surface that is cracking I'd suspect the paper is no good for a laser printer. If the TONER (not INK) is cracking it could be because the toner is not fusing to the paper surface because of being to heavy  or not a good surface for laser printing.

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