04-30-2019 09:08 AM
When I print on my large format printer, my black and white have a color hue in them. I can print only using colors. In my printer preferences it does not allow me to print in grayscale. Does anyone have feedback on how I can print pen and ink drawings without any color hue?
05-01-2019 01:54 PM
There are settings available that would allow you to print without a color hue. Without knowing the operating system or program that you are printing from, it would be difficult to recommend a solution.
It is recommended that you contact Canon's Contact Center to speak with a Technical Support Representative for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can assist you with resolve this issue.