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New Contributor
Posts: 2
Registered: ‎03-10-2020

Image Class D420 always prints 2-sided

Hello,

     With the most recent OS update for Mac (Catalina 10.15.3), my ImageClass D420 is stuck printing double sided. I have installed the latest driver, uninstalled and re-installed the printer from settings, but still no luck. Prior to the latest update, it I could only print single sided. The option to select Two-Sided in the print layout has always been greyed out. Any advice? Thanks.

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Esteemed Contributor
Posts: 2,435
Registered: ‎11-19-2017

Re: Image Class D420 always prints 2-sided

[ Edited ]

Greetings,

Are you using Catalina specific drivers for your D420?

 

Drivers for this OS are avaialble here.  I would suggest removing the printer, uninstalling the current software or driver and restarting the system.  Then install the drivers for OSX Catalina.

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-laser-printers-im...

 

You will need both UFRII / UFRII LT Printer...  and the Scanner Driver and Uilities for MAC. 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 2
Registered: ‎03-10-2020

Re: Image Class D420 always prints 2-sided

Thanks for the recommendation. I repeated the install, following your direction, but still have the same problem. Everything else seems to work fine, The two-sided option is grayed out (unselectable), but it always prints duplex.
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Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Image Class D420 always prints 2-sided

Hi ronmerrill.

 

When removing and then reinstalling the printer, it's important to ensure you are selecting the Canon-produced drivers in the Use Driver drop-down.  If you're only seeing a single-column list of available printers, select Add New Printer or Scanner to open the Add window.  In the Use Driver drop-down, select the driver that lists the printer's model or series number.

 

If the printer is installed using the Canon-produced drivers, and still experiencing this problem, make sure you're using the driver V10.19.2 [Drivers & Downloads page].

 

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