I recently retired our decade old MF634Cdw printer and purchased the Canon MF654Cdw as its replacement earlier this year.
For years, I printed our Christmas card envelopes on the 634. It was never "easy" or "painless" as the 634 would occasionally jam but I was able to get through our stack. But now, with the MF654Cdw, I can't get started.
Our envelopes are 5¼"x7¼". I've set a custom paper type in the printer with those dimensions and set the paper type to Envelope. I'm using mail merge with Microsoft Word to generate the print file. The dimensions in Word match the printer. If it matters, I'm running Windows 11 as my OS.
When using the multi-use tray (guides set to the proper width), the envelope feeds in easily when I'm prompted to insert one. The printer pulls the envelope in completely, pauses, "warms up" (prepares to print), and then reports a jam. The envelope is always sitting toward the end of tray guides (towards the back of the printer). The screen walks me through the three steps to remove the trays and the 'jammed' paper.
I tried using Tray 1 (guides set correctly and paper set to custom with the proper dimensions and Envelope as the paper type). The printer has successfully pulled a single envelope and printed on it twice out of approximately 20 attempts. The printer reports a jam but the envelopes have never left the tray. I've tried filling the tray, over filling the tray, and only putting a few envelopes in the tray. No difference in performance/results.
The envelopes are new and made from quality paper (delivered from Snapfish). They are not heavy cardstock.
I thought the 654 would function as well as or better than the 634. But this has been a terrible experience for what is, effectively, a brand new printer.
I'm hoping someone here has some/any ideas on things to try to have this printer feed envelopes properly!
