11-14-2019 07:56 AM
Hi
I am reading the manual for our new canon pro 2000 and it gives me some great info about how to set the colours, contrast etc in the print setup dialogue box. However my system doesn't provide this. What am I doing wrong?
Please see my screenshot vs my manual. Mine only shows Preview, Media & quality, Lqyout, Paper handling, Cover.
Thank you for your help!
11-19-2019 04:18 PM
Hello.
Make sure that the latest CUPS printer driver for the unit has been installed from our website:
imagePROGRAF PRO-2000 Drivers & Downloads
Next, perform the following:
1. Open System Preferences.
2. Open Printers and Scanners.
3. Highlight the PRO-2000.
4. On the right, click Options and Supplies.
5. In the General tab, check the box to use generic printer features.
If you continue to have difficulties, please contact our phone support group at 1-800-423-2366, Monday - Friday 8:00 a.m. - 8:00 p.m. ET (excluding holidays).
12-03-2019 11:32 AM
Hi, it didn't seem to solve the issue unfortunatley. Is there any European / swedish support number I can call instead please?
Thanks a lot!
12-03-2019 11:41 AM
Hey there! You'll find the different regional support contact information on the global site HERE.
We hope this helps!
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.