Hello Canon Community,
I am writing to report a recurring software conflict/bug in the current macOS print driver regarding booklet printing on Legal-sized paper. The physical hardware completely supports this setup, but the macOS driver environment blocks the job.
Hardware & Software Environment:
- Printer Model: #imageRUNNER ADVANCE DX C584
- Finishing Unit: Booklet Finisher-AB1
- Operating System: macOS Tahoe 26.5.2
- Driver Version: PS v4.17.22
The Issue:
The driver blocks print jobs or prevents proper scaling when trying to fold and saddle-stitch a 16-page booklet onto Legal-sized paper (8.5" x 14").
Even though the physical hardware and finisher specifications fully support this length and sheet count (4 physical sheets), the Mac driver throws a configuration conflict error between the chosen paper source and output size, or the machine rejects the format entirely.
Steps to Reproduce:
- Open a document formatted for booklet layout on macOS.
- In the Canon driver properties, set both Original Size and Output Size explicitly to Legal.
- Under the Finishing tab, activate Booklet Printing and set the job to Fold and Stitch.
- The application triggers an error stating the layout cannot be output, or the printer ignores the designated Legal tray and requests alternate paper.
Troubleshooting Already Attempted:
- Tested Applications: The error occurs globally across multiple applications, including Adobe Acrobat, macOS Preview, and Firefox.
- Settings Adjustments: Manually selecting the specific tray holding the Legal paper, and adjusting only the output size while leaving original size scaling automatic.
- Cross-Platform Test: The exact same 16-page booklet job prints flawlessly from a Windows PC using the Windows Canon driver. The issue is strictly isolated to the macOS driver environment.
Any guidance from enterprise users who have bypassed this on a Mac would be greatly appreciated.
Alternatively, could the community moderators please forward this to the driver development and enterprise printing support teams? I could really use verification on whether a specific driver patch or a known macOS-specific workaround exists to handle this booklet-scaling conflict on Legal media.
Thank you!
