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Ivy mini photo printer - dark and streaks from very first print, is this just a poor quality printer


I just purchased a Canon Ivy Mini Photo Printer, and straight out of the box (yes, I did place the blue sheet face down under the stack of paper), the prints are horribly dark and every single one has vertical streaks. I even tried lightening the images on the app before printing - same outcome. Is this just as good as it gets? I tried calling Canon support because I was told if I registered, I'd have access to personalized support - but after a brief 15 seconds to tell them I was calling for help with the Ivy printer, I finally hung up after 30 minutes on hold and never having any representative return.