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Canon Ivy won't connect and stopped mid print

wormicular
Apprentice

My Canon Ivy kept disconnected mid print twice. I made my iPhone forget it on Bluetooth and now it won't show up on Bluetooth at all. The light is white and blinking but stops after less than 3 minutes, which is what I had set for the automatic power shutoff. The battery is charged to at least 80%, though it was showing it was charged lower and then higher. 

2 REPLIES 2

titol48327
Apprentice

Hello,
It sounds like the printer may be stuck in a pairing state or having a Bluetooth communication issue. Since you had your iPhone forget the device, try turning the printer completely off and back on, then put it back into pairing mode and check for it in the Canon Mini Print app rather than only in the iPhone Bluetooth settings. The fluctuating battery reading is a little concerning too—it could indicate a battery or firmware issue. If it keeps disconnecting mid-print and won't reappear for pairing after a restart, I'd try a factory reset of the IVY and make sure the app and printer firmware are up to date. If that doesn't help, Canon support may need to check whether the battery or Bluetooth module is failing.

It did not reappear for pairing after a restart. How do I do a factory reset and check the printer firmware?

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