01-11-2013 10:36 AM
01-13-2013 12:00 PM
Jheinz442,
Please try removing the batteries, then cleaning the contacts on the batteries and inside the battery compartment using a soft microfiber cleaning cloth. If the camera still does not power on when fresh batteries are installed, it will need to be repaired.
To start your repair process, you'll need to complete a Repair Request on our website.
If this is a time sensitive-matter, additional support options are available at Contact Us.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
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10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
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