7 hours ago
Hello!
I am using an i-Sensys 4330d for years and everything worked fine so far. Recently, when I am trying to print (single or duplex does not matter), the printer pulls in multiple sheets of paper shortly after another. For example, if I want to print a document with 4 pages in duplex, page 1 of sheet 1 is printed correctly, but page 2 is blank - as are pages 1 and 2 of sheet 2, which comes more or less directly after sheet 1 Mechanism which lifts the paper is working several times instead of only once per sheet.
I get the question on the device if I want to use the recent format, yes/no, but choosing yes, the same procedure as before begins. Choosing no, it tells me to load the correct paper.
I used different PCs and various sheets of paper with different thickness and with different print settings but to no avail.
I would be very happy about every advice and help! Thank you very much in advance.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
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EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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