EOS Webcam Utility only shows its own logo

[acdigitalmedia]

Canon Webcam Utility is a painful application to use! 

I paid for the Webcam Utility and it has been nothing but a pain to use.  I am using a MacBook Pro running Sequoia and everything is up to date.  I am trying to use my Canon R6 and all of its firmware is up to date.  See attached screenshot when I try to use the Webcam Utility.

Why is this is so difficult?  Why is not simply plug-and-play?  Why does Canon struggle with applications like this?  What am I paying for?

[acdigitalmedia]

Here is a screenshot of the Webcam Utility.

 

[Stephen]

Hello again!

You've had a handful of problems, which I'm sure is super frustrating. I really think you should call support so they can go over everything with you one-on-one to try to figure out why you're having such a hard time getting your camera to connect with your MacBook. EOS Camera support here at Canon USA is available Monday through Friday from 9 a.m. to 6 p.m. (ET) at 1-800-OK-CANON (800-652-2666).

If you're outside the USA, jump to https://global.canon/en/support to connect with your local Canon group.

[acdigitalmedia]

I spoke with Canon support.  They were unable to help me.

It appears that my MacBook is not recognizing the camera.  Any ideas as to how to fix this?

[acdigitalmedia]

See attached error message when I try to tether my R6 to MacBook Pro.  I called Canon support and they could offer no solution.  Very disappointing.  Every other camera from every other manufacturer is simple plug-and-play.  Why is this so hard for Canon to get right?  Makes me want to switch to Sony.