Dear Canon Community Support,
I hope this finds you well. My name is Ashraf, and I am a loyal Canon user. I am reaching out to seek assistance in resolving a compatibility issue I have encountered after installing Internet Download Manager (IDM) on my system.
I recently installed IDM on my computer, and since then, I have been unable to use the EOS Webcam Utility seamlessly. The EOS Webcam Utility had been working perfectly before the IDM installation. I am writing to seek guidance on any potential conflicts between these two applications and to explore possible solutions.
I have verified that both the EOS Webcam Utility and IDM are the latest versions, and my operating system is Windows 10. However, when attempting to use the EOS Webcam Utility, I encounter issues that were not present before IDM installation. The camera fails to connect or is not recognized by the application.
I am reaching out to your esteemed community for insights, suggestions, or any recommended troubleshooting steps to resolve this compatibility issue.
I appreciate your time and assistance in helping me get to the bottom of this mystery. Canon products have always been reliable for me, and I am confident that with your support, we can find a solution.
Thank you in advance for your prompt attention to this matter. I look forward to hearing from you soon.
Best regards,
ASHRAF
