cannon - t5 rebel - In day light the photos are coming as complete white

[Anandphotos]

Hi,

The photos become fully white if I take photos in daylight. not sure which setting I have to change.? sometimes the shutter speed taking more time and become completely white photo coming after the click. please help to solve this issue.

But videos are coming good.

[kvbarkley]

What mode are you in?

What happens in green square?

[Anandphotos]

All the auto mode behaving the same.

[Tim]

Hello Anandphotos, 

From your description of the issue, we recommend sending the camera in for evaluation.  You may wish to fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

[John_]

Have you reset your camera back to all its default settings thru the settings menu yet?