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t7i autofocus problem

dylanunrau
Contributor

So on my t7i when i touch the screen at place i want to focus the square pops up but it doesnt focus on it. I havent changed any settings so it makes no sense. NO IT IS NOT THE AF MOTOR. happens with all lenses. It used to be that when this happened i could use half shutter press to focus but now even that is not working.... Manual focusing works fine but manual is NOT what i bought this camera for.

5 REPLIES 5

kvbarkley
VIP

What lens?

its not the lens. Have tried multiple lenses. It only happens in video mode in picture more everythinbg works as normal.....

I noticed it after plugging my camera into my new gimbal .ever since i havent been able to auto focus in movie mode. and yes the gimbal in unplugged from the camera. That was first thing i tried.

bump

Beyond a full camera reset not helping, I think you may need service. Call Canon 1 (800) 652-2666

EB
EOS 1DX and 1D Mk IV and several lenses!
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