Unable to take picture with 18-55mm (Canon EOS 550)

[mgm1mgm]

Hi hi forum members....

I have canon EOS 550D with standard 18-55mm(stabilizer) lens. Recently I bought 55-250mm (stabilizer) lens. Everytime i remove the 55-250mm and install the old 18-55mm lens i am unablke to take any pictures, the lens freezes and the picture button does not execute. when i remove the (old) 18-55 and re-install the new 55-250 i can take pictures normally !!!

Please can anyone share with me if this happened and how can we fit it ?

thanks

[Stephen]

Hi mgm1mgm!
Welcome to The Canon Forums, and thank you for your inquiry! We appreciate your participation, however we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA. The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for the US market. If you live outside the United States, please click here and select your country or region for your support needs. Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.