This Image Is Not Supported

[sorryimtash]

I’m trying to download a video I took on my camera using the Canon Connect app, but it keeps saying “This image is not supported.” How do I download videos, then?

[John_B · Accepted solution]

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Android or iOS) you are using andwhich camera you have. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[sorryimtash]

I am using an iPhone 6.

[sorryimtash]

And I have a Canon Rebel T6.