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Hi, my name is Mr Burns
I am an Australian, who purchased a 5d mark iv, and 24-70 2.8 ii at an Authorised Canon dealer, whilst travelling the US (my previous camera died a sudden death and needed urgent replacement, and I like to shop local!).
My camera has developed a fault preventing operation, and it is around 3 months since purchase.
I have sent the camera to a Factory Repair Centre in the US. Edit: It has been booked in using the online booking system, and all US documentation (receipts and warranty) are with the camera.
The Repair Centre has advised that they are refusing the package, as I have sent it from Australia, despite me organising a US return address back to the Authorised Dealer (i.e. I bear all additional international postage costs).
1. Does anyone in the community have an experience sending Canon items in for repair whilst travelling overseas? If so, was it possible, and how did you manage it. If not, what did you do?
2. What are people’s thoughs on and International Warranty? Given Canon happily sell products to international customers, the same price as mainland customers.
Thanks for your thoughts, hopefully this thread will help me get my camera sorted and help us all get better support from a Global Company. Mr Burns.
EDIT: Please ask any questions you need. Further info, I did contact Canon Australia who confirmed they will not undertake warranty repairs on Canon USA sold cameras - yes they will happily repair - and yes they will charge like a wounded bull for those repairs.
