Server error link image.canon with lightroom.

[Jowe79]

Hi, for the past few days I've been having a very annoying problem with the image.canon service connecting to the Lightroom cloud service to send photos from image.canon directly to Lightroom... Now it's impossible to connect to the Adobe server... What on earth is going on?

I've attached a screenshot of the problem... I understand it's more of an Adobe issue than a Canon one... Please help.

 

[mattgardner96]

Please help! Also having this problem and the Lightroom connection isn't working at all across any device. Very annoying.

[Vic2328]

So encountering the same issue and notified Canon. Adobe support checked with me on my computer via remote support the link issue and they say it seems this is not coming from their side. Canon please help as this a very important feature to me.

[Stephen]

Welcome to the Canon Community!

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options. Live support is available during normal weekday business hours. If you are a CPS (Canon Professional Services) member, 24 hour support is available via your CPS account at https://canon.us/cps 

If you're outside the USA, please click HERE for support options. 

[Jowe79]

That's not a serious response, Canon. We pay for your products and services, and your cheap and unprofessional response is absolutely unacceptable. You have a problem with Image.Canon and Lightroom, and millions of people use it. I can't accept that you're stalling and washing your hands of the problem. It's not that difficult to take note of this report and investigate what's happening because it's a global problem with your servers. Something has broken, and you don't want to worry about the problem. Therefore, I urge you to investigate this. We pay for Canon cameras, we pay for the Adobe premium subscription to use this feature of automatically sending photos uploaded to Image.Canon to Lightroom, and it's a disgrace that it's been like this for almost a week and you haven't been able to fix it.

Thank you

[Stephen]

Hi there, and welcome to the Canon Community!

Please read the Community Guidelines, where you'll see that "If you have an inquiry requiring immediate attention from Canon USA’s customer support team for a product manufactured for the United States market, please check our website for support options available: www.usa.canon.com/support."

The Canon Community is not an avenue for direct, immediate support. You will find your personalized support options at https://canon.us/account or you can contact support at 1-800-OK-CANON (800-652-2666) within the United States. 

If you live outside the United States, you MUST contact Canon in your region. We only support customers in the United States. You can find global support at https://global.canon/en/support