Rebel t5i 18-55mm pop up flash issue

[ianlawrence]

Im a beginner and my problem is that my new t5i is not working anymore in manual or auto int mode . I test it in the dark room, in auto mode, the flash is firing but the image is dark. Any suggestions?

[sergioperazo]

It seems to be a manufacturing/or project defect. I am also experiencing the same issue. Exactly the same.

It´s a problem related to syncronization. And Canon should know and treat customers with transparency indicating this requires repair.

I had a problem once with a Sony camcorder that me and a friend of mine bought together. Both presented the same defect and SONY fixed it with no charge. It was treated like a recall. 

If it took so long for you in US to figure out the how to fix the problem guess how complex is here down south in Brazil.

It´s a recurrent problem but not recognized by Canon. There´s a new post (titled "Help...Rebel T5i pop up flash issue") a few days ago (‎05-30-2017) and no clear direction.. 

[dj-lucas]

yes, it is very disappointing when I bout my T5i I paid over $1000 CAD for it and now I haven't used it in over a year because it is too frustrating to take pictures. It seems like 75% of all pictures turn out dark and that's just not fun.

I don't have the money to buy another camera so I'm having to use my phone 😞 

I just wish they would at least read these forums and give us options on what to do besides sending it in and pay another $1000 bucks to get it fixed.

[SamanthaW]

Hi dj-lucas!

Thanks for posting on the Canon USA Forum!

We'd recommend reaching out to our friends at Canon Canada for support. They can be reached at 1-800-OK-CANON (1-800-652-2666).

[uncbon78]

I have been following this forum for a while and was hoping to have a solution I could fix myself as well since the couple hundred bucks to have my camera checked out is a little pricey and inconvenient.  I have always used Canon cameras, but this flash thing has been a real disappoinment. 

[Waddizzle]

Who is charging you for just an estimate?  As far as I know, Canon does not charge you for an estimate.

[ABorger]

OP here: Funny enough, I turned it to scene auto the other day, flash popped up, and it worked! I have used the no-flash setting ever since this issue started, about 2 years now, and I would test it every now and then. Haven't tried it again, but maybe time and some non-use periods(like dj-Lucas, I mainly use my phone since it's always handy) will get it going again. 😕 dunno, but I'll keep trying until I can afford an upgrade.