11-15-2024 08:15 PM
I just received my EOS R1 today and unfortunately it won't turn on!
Here is what happened:
- I inserted a dead battery and the camera did not turn on. The camera turned on later when I inserted a charged battery. I selected a language from the view finder in the initial setup screen. On the screen to select the date and time I opened the LCD display to continue setup from there. At this point the viewfinder and LCD went blank and would not come back up. I waited a few minutes, then removed the battery as the camera seemed stuck.
- now the displays will not turn on. No lights will turn on. I've tried removing the battery for a few minutes. I've tried removing any attached lens as well as any memory card. I tried attaching to a computer via USB to see if EOS Utility would recognize it, but it did not. Nothing seems to help.
- If I put the bottom of the camera right up to my ear and insert a battery into the camera, I can hear a momentary buzz, so something is powering on, but nothing functions from there.
Does anyone have ideas on how to force a factory reset with some combinations of holding down the buttons while putting the battery in? Or any other ideas to get this working?
11-17-2024 09:19 PM
I'm really sorry to hear that. I'm returning mine Monday to exchange for a new one. Who knows how long that will take though. I'll update the thread when I get a new working unit.
11-20-2024 04:02 PM
I had a similar issue with an R3 when they came out in 2021. Following these steps brought the camera back to life.
https://support.usa.canon.com/kb/s/article/ART135099
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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