Need help with Canon EOS R-7 firmware update

[MarcyB]

I just bought a Canon EOS R-7. The firmware version is 1.6.0. I downloaded the firmware version 1.7.1, unzipped it, and copied it onto the formatted memory card at the highest level where the folders live. I am on a Windows 11 computer and used a transcend card reader with the formatted card that was formatted in the camera. I followed the directions on the Canon website and the camera seemed to find the new firmware. However, when I get to the Update Firmware screen, the OK is grayed out. Up to this point, everything looked just the instructions said they should.

 Any idea what I did wrong? Any other information I need to put here to help with troubleshooting?

Thank you,

Marcy

[kvbarkley]

Have you tried to tap ok? Or use the controls to move focus to that control. 

[Peter]

The touchscreen will not work.

[shadowsports]

Please use the quick control dial on the back of the camera. Rotate it to the right 12>3 to move the focus from cancel to ok.  Then press the set button.  😉