11-20-2013 06:34 AM
Does anyone have any idea why the EOS Utility is not recognizing the camera when connected to PC. All functionality are greyed out.
11-22-2013 06:55 PM
Hello E092176,
We are glad to assist you with downloading images from your camera to the computer using EOS Utility. Windows XP is used as an example, but the procedures are mostly the same if you use Windows Vista,or Mac OS X.
Connect the camera to the computer with the USB cable supplied with the camera.
- Set the camera's Auto Power Off settings to [Off] before making the connection.
- Please see the related information for how to connect a camera to a computer.
Set the camera's power switch to <ON>.
EOS Utility starts automatically.
- If EOS Utility does not start automatically, click the [Start] button, then select [All Programs] , [Canon Utilities] , [EOS Utility] and then [EOS Utility].
- If you use Mac OS X, click the [EOS Utility] icon registered in the Dock. When the [Welcome to iPhoto!] dialog box appears, click the [Decide Later] button. If the iPhoto starts at this time, quit iPhoto.
- If a screen for selecting the program (application) appears, select [Canon EOS Utility] and then click [OK].
[start the operation for downloading images.]
- To download all images saved in the memory card, click [Starts to download images] in the EOS Utility window.
- By default, the downloaded images are sorted into folders by their shooting date, and are saved in the [My Pictures] folder on the computer. If you wish to change the destination for the downloaded images, click [Preferences] and specify the settings in the dialog box.
- If you click [Lets you select and download images], the images saved in the memory card will be displayed in the EOS Utility window so that you can select the images to be downloaded. For the details, please see the "Downloading selected images" section below.
The images are downloaded to the computer.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
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RF1200mm F8 L IS USM - Version 1.0.4
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