03-04-2013 11:56 PM
I got my brand new T3 in the mail on February 11th. I turned it on, played with it, made sure it worked okay, and put it away. Three days later I took it out for the first time to start taking test shots and get used to the controls, as it's my first DSLR, and after taking a shot I get a screen that pops up saying "Error code 30" and it tells me to take the battery out and replace it or turn the camera on and off.
So I do this over and over, and every time I turn the camera off and back on it lets me take one picture then gives the error message. I write to Canon and I get an email back with suggestions to fix it, and instructions on how to send it in should it not work. At this point I have tried everything to fix it, and decide to just send it.
I set my camera aside for about a week after this waiting to ship it, and before I take it to FedEx I turn it on ONE MORE TIME to make sure, AND IT WORKS. No error message, it let me take about 200 pictures, had no issues whatsoever. So I'm thinking that maybe there was no issue or it was giving a false error.
A week after that I get it back out to test before going on a short vacation and it's ONCE AGAIN giving me an error message. This time, though, it's showing me the message and letting me press a button and the message goes away and I can continue shooting (still getting the message after every shot) I have had this thing less than a month, and started getting the message after less than 50 pictures and only having turned it on two or three times.
Is there anything that I can do other than sending it in, and will it be covered under warranty since it was pretty much broke right out of the box? Any information on this subject would be extremely helpful. I'm lost!! Thanks in advance for any advice!
02-09-2017 05:07 PM
""Cannon" (sic) has among the best, if not the best, customer service in the industry."
This is a fact. Unless you have tried to use other camera makers warranty you don't know how good Canon really is. I do admit that some of the others have gotten better but not yet to Canon standards.
04-02-2017 12:25 PM
While your warranty may have expired you probably (?) used a credit card to buy the camera. Nearly all credit cards include extended warranty as part of their benefits. You likely have another year of coverage. Check and see since you might find you are not out of luck. canon service is great. I have a lot of canon gear... and have been to their facilities
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