Canon T6i Menu and Display Problems

[Sherry_B]

Hi,

I'm new to the forum but I've been shooting exclusively with Canon for about 10 years. I'm currently having an issue with my T6i that I bought new close to 4 years ago. 

I only have access to the menu while on the preset functions (landscape, portrait, etc). All manual modes give me the standard display on my lcd screen, but the only adjustments I can make are shutter speed and aperture. The ISO is disabled as well as playback of images.

In the menu that I can access, I only have 3 tool screens available, which means I can't reset back to factory settings. There were no issues with the camera prior to this, and I have the suspicion that I forgot to turn it off after shooting and perhaps buttons were inadvertently pressed when I tucked it into my camera bag.

I'm hoping to avoid having to send it in for repair since my back up camera was recently converted to infrared. 

Any suggestions would be most welcome.

Thanks

[Waddizzle]

Try removing the battery, turning on the camera, and holding the shutter fully pressed for at least 10 seconds.  If this does not restore your camera to its' "normal" operational state, then your camera needs to be checked out by Canon professionals.

[Sherry_B]

Thanks for the suggestion. I'll give it a try.

[ebiggs1 · Accepted solution]

Sorry, Sherry, but your Rebel does not have the  small memory battery. It is not user accessable, so those models cannot be rebooted as described above. (Pressing the shutter button with no battery installed)

You need to call Canon 1 (800) 652-2666