Canon EOS4000D

[SAtkinson]

When trying to download a video to my phone via the Camera Connect app it doesn’t allow me to because of the formatting - just says does not support this type of video format. All the settings on the camera are standard - I also don’t have any sound from the mic whatsoever. Can anyone help?

[Stephen]

Hello!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The EOS 4000D is not sold or supported here in the USA.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.